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God Provides; He Always Does

November 28, 2025 By Mark Hackley

HOUSTON, WE HAVE A PROBLEM

As I take a break to celebrate Thanksgiving with family and friends, I have time to reflect on one of the most financially-challenging years as a small business owner. At the start of the year cash was plentiful. I had been pre-paid for several large projects at the end of the preceding fiscal year; The stock market was rising; and a new president was moving into the White House. It wasn’t very long though until physical, business, and polical climates began to change all around me. Somewhere in mid-January I became ill with Covid for the second time since 2020. It wasn’t as bad as the first time, but it slowed things down at the sign company for a few weeks.

LET IT SNOW

Then to extend the pain, right after I started feeling somewhat better, our area was hit with several back-to-back ice and snow storms, bringing things to a wintery stand-still. By the end of March, my first-quarter sales were down tremendously and I hadn’t been out much doing new surveys or drumming up future work. Then, the final blow came from the economic uncertainty surrounding the new Trump tarriffs. All this added up to abnormally low sales and production levels not seen since 2016 when I was at my shop in Waynesboro. My wife and I decided to keep our spring break vacation plans intact and regroup upon our return.

BLESSED ASSURANCE

Fortunately, I was blessed to have secured several large interior display projects in Verona and Harrisonburg, and these jobs served as the foundation for me to rebuild my sales pipeline going forward in the year. I brushed off the dust and thanked God for new work. Then, I prayed about things and moved forward a little at a time. Eventually I added some personal capital to make up for the underperforming first quarter and things have been better since.

THANKFUL REFLECTION AND POSITIVE OUTLOOK AHEAD

Now that the year is almost over, I see how God has pulled me through a difficult business cycle, and I look forward to a more profitable time ahead. Pondering the meaning of “profit”, I wonder if sometimes this word is overused relative to monetary gains? Remembering that God is always at the helm, I have renewed faith that I am profitting in deeper, more meaningful ways that I can even imagine, even through the bad times!

The following are the lyrics to one of my favorite inspirational songs called “God on the Mountain” by Tracy Dartt, who passed away in 2022:

Life is easy, when you’re up on the mountain
And you’ve got peace of mind, like you’ve never known
But things change when you’re down in the valley
Don’t lose faith, for you’re never alone

For the God on the mountain, is still God in the valley
When things go wrong, He’ll make them right
And the God of the good times, is still God in the bad times
The God of the day is still God in the night

You talk of faith when you’re up on the mountain
But talk comes so easy when life’s at it’s best
Now it’s down in the valleys, of trials and temptations
That’s where your faith, is really put to the test

For the God on the mountain is still God in the valley
When things go wrong, He’ll make them right
And the God of the good times, is still God in the bad times
The God of the day, is still God in the night
The God of the day, is still God in the night

Mark Hackley owns and operates Augusta Sign Company, PO Box 519 Waynesboro, VA 22980. 540-943-9818

Filed Under: News and Updates

How I Made Signs in the Staunton Historic District

November 28, 2025 By Mark Hackley

MAKING SIGNAGE HISTORY

Several months before his planned opening I received a phone call from a California customer who owned commercial property in the Staunton Historic District. The historic downtown of Staunton, Virginia is a great place to locate a retail business for owners wanting to operate in a small town setting that is rich in history. When I saw the initial call come in, I thought it was just another spam call after noticing an unusual area code. I allowed the call to go to voice mail, and found out that it was a legitimate new sign request.

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RENOVATION EXPECTATIONS

The customer had recently renovated space to house two retail stores, a small cafe and a much-needed laundromat, and he wanted to interview me to see if I could help him with signage. After our initial meeting, I was able to determine his needs and get him a price based on design drawings provided by his architect. Starting a new business requires a lot of start-up capital so to limit his expense of the new signage, I was able to provide him with contact information to the specified sign bracket supplier from which he could order the customized brackets specified by the architect himself. This would save him the cost of my markup, and I was eager to help him with that if he ordered the custom ACM sign panels and the installation of the signs and brackets from Augusta Sign Company.

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CALIFORNIA DREAMING

Since he lived in California and only came to the Staunton area every month or two, we timed our meetings to when he was in town. We determined a reasonable completion date to align with his final inspection and I proceeded with the construction of the signage. Once ready, I delivered the signs and installed the custom aluminum brackets into the old brick of the historic brick walls with anchor bolts reinforced with epoxy adhesive. It was an unusually windy summer evening with a passing thunderstorm in the area, but I was able to get the brackets and sign panels installed by the pre-determined deadline. While I was at it, I lettered his front door window as well!

www.augustasigncompany.com
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Mark Hackley is owner/operator of Augusta Sign Company. Augusta Sign Company is a VA Class B Contractor and is based in Augusta County, Virginia. Inquiries for new sign projects can be directed to mark@augustasigncompany.com, 540-943-9818.

Filed Under: News and Updates, Uncategorized Tagged With: downtown historic signage

Re-Branding Wayne Hills Baptist

September 2, 2024 By Mark Hackley

BRAND NEW LOOK

A local church customer had designed a new brand and considered an investment of new signage to help publicize it. I met with a few board members tasked with looking into possible sign materials, costs, timeframes, lifespans, etc. Once I completed the initial survey it took me a few weeks to respond to the group with a proposal. The church wanted me to break the estimates up into interior and exterior segments, and they needed the interiors completed first, especially the new lobby branding.

www.augustasigncompany.com, waynesboro, staunton, VA, church signs, church branding, PVC Wayfinding Sign Systems, Virginia, USA
Setting up the church main ID sign at the entrance road to the large church parking lot in Waynesboro, VA. I designed space below the main sign for the customer to post seasonal event banners as needed throughout the year and provided stainless steel eyehooks in the PVC posts.

ACCOMODATING MEETING SCHEDULE

My main contact worked full-time at Augusta Health and I was able to accomodate his busy schedule by meeting with him on and off to measure and take survey pictures for a while before his mid-week evening programs at the church. After several weeks, I was delighted to find out that the church had selected my company for the job! To keep the costs in a reasonable range for a good-performing sign system, I suggested they use maintenance-free PVC posts and framing with ACM sign panels.

www.augustasigncompany.com, waynesboro, staunton, VA, church signs, church branding, directional signs
This exterior directional sign was placed at a fork in the driveway coming up the hill to the main church parking lots. Once I received approval for the footer inspection, I filled the holes with high strength concrete. I normally leave the bracing on posts in concrete for 24-48 hours after the pour.

CONSISTENT DESIGN ELEMENTS

The interior part of the sign project cost under $2,000 and the exterior part was under $6,000. I could get to the interiors right away since they had a church member with a CNC router who could make the signs from my vector artwork, and I could make the mounting patterns for the lettering and install the letters on the interior walls rather quickly. The other interior signs consisted of wall-mounted and ceiling-mounted directional signs, plus several flag-mounted room number signs. The signs were consistent in size, color, and placement to make for a nice-looking system that helped newcomers and visitors find their way around.

www.augustasigncompany.com, waynesboro, staunton, VA, church signs, church branding, interior PVC PLastic Letters
CNC-Router-Cut Black PVC Graphics at the Church Connect Center in the Main Lobby.

EASY TO INSTALL

I used my scaffold equipment to make installing the letters over the entrance doors a piece of cake. To install interior letters like these which were cut from 1/8″ thick black PVC material, I use 3M Very High Bond Double-Back Tape (VHB). For larger and heavier letters I would usually add a little silicone adhesive along with the VHB Tape. Prior to lettering the entry wall, I removed the old lettering from the wall and a member of their building committee re-painted the wall just prior to adding the new branding.

www.augustasigncompany.com, waynesboro, staunton, VA, church signs, church branding, interior PVC PLastic Letters
More of the router-cut PVC wall letters installed using a rolling scaffold.

A MEMORABLE BRAND

The secret of a memorable brand is repetition. Web pages, printed literature, and signage all across campus with the brand ties everything together and makes people feel comfortable with it and helps them remember it.

www.augustasigncompany.com, waynesboro, staunton, VA, church signs, church branding, door glass lettering and signs
Plotter-Cut White High-Performance Vinyl Graphics adorn the front door windows.

SOLID INSTALLATION

After securing the necessary County permits and VDOT right of way clearance, I checked for underground utility conflicts, then picked a few fair-weather days to work outside on installing the signs. It took a day to get the holes ready, and another day to install everything for inspection. Once the footers were approved, I came back to set the concrete, then one more time to remove the bracing and do a final cleaning. Customers sometimes wonder why installation costs as much as it does. Usually it is due to the number of trips needed to finish the job. Anytime concrete is required, there are several days of trips involved to drive up the cost.

www.augustasigncompany.com, waynesboro, staunton, VA, church signs, church branding
I used standard size 12X18 ACM to make several visitors parking signs, attaching them to 4X4 White PVC Posts with stainless hardware.

FIRST IMPRESSIONS LEAD THE WAY

As a Christian myself, I appreciate the many opportunities I have to help area churches with their mission of spreading the gospel. It may not seem like signs can help in this important endeavor, but when newcomers to the area are looking for a church family to call home, first impressions can mean a lot!

www.augustasigncompany.com, waynesboro, staunton, VA, church signs, church branding, brick mounted signs
6MM ACM Wall Signs installed into the brick wall with Tapcon fasteners.

www.augustasigncompany.com, waynesboro, staunton, VA, church signs, church branding, portico signage
The church wanted newcomers to realize where the main entrance was as they approached the parking areas, so I designed a sign for the high fascia of the entry portico.

Mark Hackley is owner and president of Augusta Sign Company; 540-943-9818; mark@augustasigncompany.com

Filed Under: Sign Knowledge

The Tools of My Trade

August 17, 2022 By Mark Hackley

ONE MAN-THREE MAIN FUNCTIONS

Different professions use different tools to get the job done. Since I am involved in all the day-to-day operations of a one-man sign shop, I need to be familiar with a variety of tools to do my job well. I guess, if I wanted to break it down into three important facets, my job is first marketing, sales and administration; then comes design; and last is production and installation.

I spend at least 3 days per week in front of my laptop, where all design and sales is done…no wonder I wear trifocals! Oh well, it gives me a good excuse to miss putts out on the golfcourse!

The tools I use in marketing and sales would not be much different than the tools my son uses as a software engineer, and that is utilizing computer apps and software to “hang my sign” on the virtual street of Googleland; which basically means I use a website with a regular blog as a tool to drive online searches to my website where my contact information is available. The same thing goes for design work: most of it is also done on the computer. But in this blog, I’ll be highlighting the tools I use out in the shop for producing my signage products and services.

Back in the day I used to sell these Mimaki plotters and printers for Tubelite out of the Charlotte, NC branch. When I went back into business in 2015, I purchased one from the company I sold for. They are now called TubeliteDenco.

OUTSOURCING IS MY FRIEND

Since I am a one man shop, I depend on one or two key suppliers for my sign panels, and ones that can provide custom cutting of the panels if needed when things get busy. Most panels nowdays are pre-finished, meaning there is not much shop painting needed unless I am working on a cedar sign project, where I would order raw cedar boards. About 90% of the panels will be finished with digitally printed films that are outsourced; the other 10% will get cut vinyl graphics that I prepare in the shop using a 30″ plotter. I can cut my own vinyl films and make paper patterns and stencils using this important tool.

A random assortment of tools left on the worktable today out in the shop…

Since a third of my time is spent in sales and marketing, and another third in design, that only leaves a day or two out in the shop each week. That means I have to be efficient out there to get things done. The process most performed in my shop is installing graphics on ready-to-letter panels. For this process I use a variety of squeegies. I use felt squeegies to apply printed vinyl and hard plastic squeegies to apply cut vinyl letters and logos. I also use application fluids, precision blades, and various tapes during the graphic application process. Many times I will have to cut a decorative shape in the panel and sometimes attach removeable panels and things like that, so I have all the basic woodworking and metalworking tools that you’d expect to find out in the shop for those kinds of things. On occasion, I get the chance to handpaint a sign, and I have a slew of brushes and other tools for handpainting signs, which I learned to do in the early 1980’s.

I learned to paint signs back in the days when we were actually called “signpainters”!
Here is a shot of some brushes I still get to use on occasion…

SELECTIVE INSTALLATIONS

As a one-man shop perhaps the most difficult task I have is installation of signs. I will not take on a job if it involves a difficult installation unless the customer takes care of that part. I do have a nice set of scaffolding, a very nice set of ladders and a crosswalk, digging tools, and other tools for signage installation, but as I get older, I limit myself to what I can actually do these days. I like to recommend other sign shops I am familiar with for the things I cannot tackle or at least feel uncomfortable trying to even consider.

Me, holding a heavy steel “drive cap” used in driving steel posts in the ground.
I purchased a slew of post driving tools for my Blue Ridge Tunnel Project back in 2020.
A view of various tools out in one part of my workshop today…

Mark Hackley owns and operates his small business, Augusta Sign Company, near Staunton, VA.

540-943-9818

Filed Under: Sign Knowledge Tagged With: Tools of the trade-signs

Keeping Up With The Joneses

June 24, 2022 By Mark Hackley

Plastic wall letters have always been a great product for me to use for customers seeking a clean, durable brand. For red brick backgrounds, white plastic wall letters make a great choice. This particular customer wanted to add a new partner’s name to the existing name on the wall. I met with the owners to survey the area of the signage and what would have to happen to accomodate the additional letters. They wanted to keep the same letter height, typeface, and color scheme. The only difference would be to use durable 1/2″ thick acrylic versus the existing cut-out and painted plywood letters that they had used for decades.

Sometimes I refer to plastic wall letters as FCO letters, which stands for “flat-cut-out”. There are many ways to make wall letters. Plastic wall letters can be cut from flat stock or they can also be formed in a vacuum forming process using molds. Cutting the plastic letters from flat stock is done by a CNC router. Each letter is cut and then threaded holes are drilled in the backs to accept aluminum or stainless steel studs that hold the letters onto the wall.

The labor hours involved to install plastic wall letters is determined by the wall material: brick taking the longest, gyp board probably the shortest. Once the customer approves the final design, the letters are ordered. After a normal 4-8 week period, the letters arrive at my shop from the manufacturer along with a computer-generated pattern that I use to mount the individual letters on the wall. I arrive early on the site, set up my walkboard and proceed to layout the drill pattern. I find the center of the wall area and, after rolling the pattern like a scroll from each end, I tape the center at the marked centerline. Then I unroll each side, taping it down as needed with high-tack duct tape. Once the pattern is double-checked for center, baseline height, and level, I use a wall punch to make dimples in the brick at each stud location. Then I drill a 3/16″ hole into every marked stud hole, coming back with a 1/4″ drill bill to accomodate the 3/16″ studs and silicone adhesive.

Once the holes are drilled, I dry-fit each letter to make sure everything works and each letter fits correctly into the holes. After all letters are dry-fit, I come back one more time and apply a clear adhesive to each stud, fastening each letter in place. It was a hot day to install the letters, but fortunately my helper, Jennifer Hackley, was able to help me complete the final project!!

Mark Hackley owns Augusta Sign Company in Staunton, VA 540-943-9818

Filed Under: Sign Knowledge

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