Customer Needed Guaranteed Completion
Eastern Mennonite University has been a regular customer for many years. Prior to the COVID-19 outbreak we had worked on designs and proposals for a special donor appreciation display to honor those involved in the construction of their new science center building. Once COVID hit, like other things, this project was put on hold. I received an e-mail from my customer this past August that they wanted to reinitiate the project and would like to have it, if at all possible, for their Homecoming Weekend in mid-September.
In order to speed up the process, they would have their Marketing Department provide all the finished graphics, and have their Facilities Management Department complete the construction of the curved base. All I would have to do is provide and install the finished lettering and plaques. (But this was no simple task considering the short time-frame.)
Experience Needed
Our preferred manufacturer for custom dimensional letters and plaques had just sent an e-mail out saying they were experiencing a high rise in volume and could not guarantee lead times for new projects. Working with the company’s sales rep however we were able to rush the job through in time for the special dedication deadline.
Our part of the project involved providing four large engraved brushed aluminum plaques that listed a huge number of donors supporting the new science center upgrades. We were able to quickly provide proofs for EMU so the many involved in the project could check over things for accuracy prior to final manufacture. Once that process was complete, I managed the production of these plaques along with cut out letters with matching finish for the header.
Install Date Goal Achieved
Everything went smoothly. EMU finished the specialized curved base which was constructed of 1/8″ aluminum with a maple plywood front piece. Once it was up, we installed the header letters and plaques using various size spacers according to the design drawings. We completed the work on a Tuesday which was three days ahead of the Homecoming Weekend activities. All were happy and our nice donor wall was even featured in a special ceremony for all involved!!
Mark Hackley is President of Augusta Sign Company, Staunton, VA 540-943-9818